Microsoft Teams with LTI Integration Error “Something went wrong while adding students”
Microsoft Teams with LTI Integration Error “Something went wrong while adding students”


Issue Description:

In Teams with Learning Tools Interoperability (LTI) Integration, we get the error message while adding a new member. "Something went wrong adding students"


Error Message: 




If you are using Microsoft Teams in your educational institution and have integrated it with Blackboard, you may have encountered the error message "Something went wrong adding students." This can be a frustrating and confusing issue, especially since there is no error code or guidance provided to help troubleshoot the problem.


So, what could be causing this error? Here are a few potential reasons:



1. Incorrect configuration Make sure that the integration between Teams and Blackboard is set up correctly on both platforms. Check the documentation provided by Microsoft and Blackboard to ensure that all the necessary steps have been followed and all the required settings have been configured.



2. Permission issues: The error may occur if the user trying to add students to the Team does not have the necessary permissions. Make sure that the user has the "Team Member" or "Team Owner" role in Teams and the appropriate permissions in Blackboard.



3. Outdated software: It is possible that the error is being caused by outdated versions of Teams or Blackboard. Make sure that you are using the latest versions of both platforms to ensure compatibility.   


4. Network connectivity:   If there are issues with your network connection, it may be preventing the integration between Teams and Blackboard from working properly. Check your network settings and try restarting your router to see if that resolves the problem. If none of these solutions help, you may need to contact Microsoft or Blackboard support for further assistance. It is also a good idea to check the support forums and documentation provided by both companies to see if there are any known issues or updates that may be relevant to your situation.


In conclusion, the "Something went wrong adding students" error in Microsoft Teams when integrating with Blackboard can be caused by a variety of issues, ranging from incorrect configuration to outdated software. By following the troubleshooting steps outlined above, you should be able to identify and resolve the problem, allowing you to continue using Teams and Blackboard smoothly.


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